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Course
Title |
Course
Description |
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NEW!
Emotional Development (E.Q.)
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Most
of the emotional problems we face in life and work cannot
be solved by the intellect alone but rather by a higher
level of emotional development. Research shows that E.Q.,
not I.Q., or intellect alone, is the basis for superior
teamwork and the most effective organizations.This workshop
offers an explanation of the E.Q. (Emotional Intelligence
Quotient) and how to develop it to a higher level.
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NEW!
Non-Verbal Communication |
7%
of communication is verbal and 93% is body language. By
learning body language one has a leading edge. Participants
are amazed at how much is revealed about a person through
body language. A fascinating workshop! |
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NEW!
How To Deal With The (7) Most Difficult Personalities |
10%
of the people comprise the (7) most difficult personalities
and create 50% of the problems. Who are your 10% and how
are you coping with them? This workshop will teach you how. |
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NEW!
Job Clarification |
Basically
employees want to know "what is expected of me"
and "how well should I do it". Without a structured
format and measurement poor performance will be perceived
as acceptable. |
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NEW!
How To Make Your Job Work For You |
A
position should add to personal growth and development first
and foremost. How to put purpose and meaning into your job
and make it work for you. This program teaches the Four
Steps to being fullfilled at your job. |
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NEW!
Developing
a Better Memory
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As
workloads, technology and manpower increase, the need to
rely on memory becomes more apparent. How can we retain
more? How can we recall more? How do we store names, systems,
procedures, etc. in our mind? This workshop addresses those
issues and includes exercises to develop the skill of memory
retention. |
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NEW!
The
Internal Customer
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This
program emphasizes the fact that everyone within a company
is either a customer or a vendor to someone and that the
role changes several times throughout the course of a day.
Practicing these skills on a day to day basis internally
will affect the external customer as well. The "content"
part and the "people" part of being an effective
customer and vendor are addressed in detail. The course
comes equipped with video training and workbook for hands-on
exercises and role play. |
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Motivational
Program/Changing the Inner Movie
OUR
MOST ASKED FOR PROGRAM!
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A
real morale booster! Uplifting, informative and fun! |
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Personal
Growth & Development |
Designed
for all personnel to excite, uplift and encourage
individuality. Participants learn how to develop a higher
inner-worth through a better awareness of self, which in
turn increases productivity. |
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Leadership
Training & Development
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Learn
the difference between a leader and a manager. There are
many good managers but few who are also good leaders. The
combination of the two results in excellence. This course
includes: nine principles of leadership; core concept of
management; setting performance standards; effective reprimanding;
coaching skills; problem solving and much, much more. |
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Sales
Training Programs |
•
Direct Sales
• Inside/Telephone Sales
• Retail Sales
• Suggestive Selling
• Consultative Selling |
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Conflict
Resolution |
Learn
how to confront conflict and make it a plus. |
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Problem
Solving/Synergist Decision Making |
Seven
steps to problem solving. Synergistic exercises. Full group
participation. |
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Suggestive
Selling Techniques
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For
personnel other than sales reps. Directed to customer service
reps, drivers, and anyone who has direct contact with the
customer. |
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Communicating
Skills |
Effective
communicating saves time and increases productivity. This
program focuses on developing effective communicating and
listening skills, including creative thinking. Subjects
discussed are how to get a point across with clarity, and
active vs. passive listening skills. |
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Time
Management |
This
program teaches a system of how to meet deadlines and accomplish
goals, encompassing and including a holistic approach to
balancing business, personal and family life. |
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Public
Speaking & Effective Presentations |
Participants
learn to prepare and present formal, informal and extemporaneous
talks. Format, voice tone, body language, and delivery are
all stressed. |
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Telephone
Training/Etiquette |
This
training is crucial for anyone who answers the phone for
a company or business. Subjects covered are voice tone and
modulation, articulation, probing, establishing "linkage",
problem solving, and telephone etiquette. |
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Customer
Service |
Today's
competitive world makes service the winning edge for a company.
Providing excellent service is a learned skill. This course
offers a step-by-step formula for achieving effective customer
service skills. |
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Team
Building |
The
necessary components for effective team building. A group
works together but a team builds together. |
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Telemarketing |
Telemarketing
has become a major role in business today. When used effectively
it can add substantially to the bottom line. This course
teaches methods and systems that are proven to work. |
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Sales
Techniques and Motivation I |
The
basics geared primarily for the new salesperson. Proven
sales techniques and methods are presented in a structured
format focusing on sales psychology. Other subjects include
overcoming objections, identifying buying signals, exceeding
sales targets, and how to close. |
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Sales
Techniques and Motivation II |
Advanced
course to Sales I for seasoned salespeople. Covered are
negotiating strategies and tradeoffs, cunsultative selling
techniques and dealing with difficult personalities. |
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Sales
Management Training and Motivation |
This
program focuses on ways to motivate a sales force to be
more productive by getting them to want to acheive
more. Includes a proven system for developing a successful
sales team. |
